In the unlikely event that you do not receive your order after the stated delivery timeframe, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.*

We may use different delivery carrier, depending on where you are situated in the world – we have it all planned for you!

*We currently do not ship to Andorra, Bonaire, Canary Island, Guinea-Equatorial, Guatemala, Guernsey, Republic of Guinea, Iraq, Jersey, North Korea, Kosovo, Nevis, Palau, San Marino, Somalia, Republic of Somaliland, South Sudan, St Barthelemy, St Eustatius, Syria, Virgin Islands and Yemen.

Delays in international shipments
COVID-19 has severely impacted international movement of people and goods as countries implement additional border controls and restrictions on international travel. As a result, airlines have drastically reduced international services, leading to a significant reduction in air freight capacity and frequency to and from Singapore to all international destinations. We seek your kind understanding to note that may result in substantial delay. However, please do rest assure that our Customer Service Team will be here to assist you.

Remote Area Delivery
Here at Tamashii Kokoro, we strive to provide premium products and only fast & reliable delivery service. Our team work very hard to secure the best shipping rate to make delivery free whenever possible. However, there is a list of remote area delivery which requires an additional shipping fee of USD25 by our courier, DHL Express. To check if you are under the remote area list, please refer to the list here.